ROM VALLEY GLASS & GLAZING LTD
Privacy Policy
Last updated: June 2026
Rom Valley Glass & Glazing Ltd is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to it. Please read it carefully.
- Who We Are
Rom Valley Glass & Glazing Ltd is the data controller responsible for your personal data.
Registered office address: 14 Prospect Way, Hutton, Brentwood, CM13 1XA
Telephone: +44 1277 676660
Email: info@romvalleyglass.com
- What Data We Collect
We only collect personal data that you voluntarily provide to us via our website contact form. This may include:
- Your name
- Your email address
- Your telephone number (if provided)
- Any information you include in your message
We do not collect any data automatically, and our website does not use cookies or any tracking technologies.
- How We Use Your Data
The personal data you submit through our contact form is used solely to:
- Respond to your enquiry or request
- Provide you with information about our products and services that you have asked about
- Follow up on any quote or job discussed as a result of your contact
We will not use your data for marketing purposes without your explicit consent, and we will never sell your data to third parties.
- Legal Basis for Processing
We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):
- Legitimate interests — to respond to enquiries you have initiated and to manage our business relationship with you
- Contractual necessity — where your enquiry relates to a quotation or service we may provide to you
- Consent — where you have explicitly agreed to us contacting you for a specific purpose
- How Long We Retain Your Data
We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected. In practice:
- General enquiries are retained for up to 12 months from the date of your last contact with us
- Data relating to completed jobs or contracts may be retained for up to 6 years for legal and accounting purposes
After these periods, your data will be securely deleted or anonymised.
- Sharing Your Data
We do not sell, rent, or trade your personal data. We may share your information with trusted third parties only where strictly necessary, such as:
- Our email or IT service providers, who process data on our behalf and are bound by data processing agreements
- Where we are required to do so by law or a regulatory authority
All third parties we work with are required to handle your data securely and in accordance with UK data protection law.
- Cookies
Our website does not use cookies of any kind — neither essential, functional, analytical, nor marketing cookies. No data is collected from your browser automatically when you visit our website.
- Your Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to ask us to correct inaccurate or incomplete data
- Right to erasure — to request that we delete your personal data, where applicable
- Right to restrict processing — to ask us to limit how we use your data
- Right to object — to object to our processing of your data based on legitimate interests
- Right to data portability — to receive your data in a structured, commonly used format
To exercise any of these rights, please contact us using the details in Section 1. We will respond within 30 days.
- Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to your data is restricted to those within our business who need it to respond to your enquiry.
- Complaints
If you have any concerns about how we handle your personal data, please contact us in the first instance using the details above and we will do our best to resolve your concern.
You also have the right to lodge a complaint with the UK’s data protection supervisory authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date at the top. We encourage you to review this policy periodically.